Get In Touch

Whether you’re evaluating Artalyx, need technical help, or want to discuss Enterprise solutions, we’re here to help.

Before You Contact Us

Check these resources—your answer might already be here:

Response Time Expectations

We aim to respond to all inquiries during business hours (Monday-Friday, 9am-5pm EST). Response times vary by plan tier and inquiry type.

After-hours or weekend inquiries will be addressed on the next business day.

Enterprise customers receive priority support with guaranteed response times based on their service level agreement.

Emergency support for critical issues (site down, data loss) receives immediate attention regardless of time or day for Business and Enterprise tiers.

You can reach us using the form below. Please provide as much detail as possible so we can assist you quickly.

General Inquiries

Response Time: 24-48 hours

For general questions, product information, media inquiries, or anything that doesn’t fit the categories below.

Technical Support

Starter/Pro: 24-48 hours
Business: 12 hours
Enterprise: 4 hours

For installation help, bug reports, feature questions, or technical issues.

Note: Free tier users receive documentation support only.

Sales & Enterprise

Response Time: 12-24 hours

For help choosing the right plan, Enterprise pricing, custom solutions, volume licensing, or integration discussions.

Bug Reports

Response Time: 24 hours

Found a bug? Let us know. Include your plan tier, WordPress version, and steps to reproduce the issue.

Reach Blake Directly

Response Time: Varies

For founder-level conversations, partnership opportunities, or if you just want to talk shop with someone who’s been in the scene since the ’80s.

Office Location

 

We’re a remote-first company. All support is handled via email or scheduled calls.