Refund Policy

Last Updated: December 27, 2025

This Refund Policy explains the circumstances under which Artalyx provides refunds for subscription purchases. By purchasing a subscription to Artalyx, you agree to this Refund Policy.

1. General Refund Policy

We want you to be completely satisfied with Artalyx. We offer a 30-day money-back guarantee for new purchases to ensure you have adequate time to evaluate whether the Software meets your needs.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

You are eligible for a full refund if:

You purchased a new Artalyx subscription within the last 30 days
This is your first purchase of Artalyx (not a renewal)
You have not previously received a refund for Artalyx
You request the refund within 30 days of your original purchase date

2.2 How to Request

To request a refund under our 30-day guarantee:

Email info@artalyx.app with the subject line “Refund Request”
Include your license key or account email address
Briefly explain why you’re requesting a refund (optional but appreciated for our improvement)
We will process your request within 5-7 business days

2.3 Refund Processing

Approved refunds will be processed to your original payment method within 7-10 business days. Depending on your financial institution, it may take additional time for the refund to appear in your account.

3. Renewals and Subsequent Purchases

3.1 No Refunds on Renewals

Subscription renewals are not eligible for refunds. You are responsible for managing your subscription and canceling before the renewal date if you do not wish to continue.

3.2 Renewal Notifications

We will send email notifications prior to your renewal date to remind you of upcoming charges. Please ensure your email address is current in your account settings.

3.3 Canceling to Avoid Renewal

To avoid being charged for renewal:

Cancel your subscription at least 24 hours before your renewal date
Access your account settings or contact info@artalyx.app
Cancellation takes effect at the end of your current billing period
You will retain access to the Software until your current subscription expires

4. Upgrade and Downgrade Refunds

4.1 Upgrades

When you upgrade from a lower tier to a higher tier:

You will be charged a prorated amount for the remainder of your billing period
No refund is provided for the unused portion of your previous tier
The upgrade takes effect immediately

4.2 Downgrades

When you downgrade from a higher tier to a lower tier:

The change takes effect at the end of your current billing period
No refund is provided for the unused portion of your current tier
You retain access to your current tier features until the billing period ends

5. Technical Issues

5.1 Software Defects

If you experience technical issues that prevent the Software from functioning as documented:

Contact our support team at info@artalyx.app immediately
Provide detailed information about the issue, including error messages and screenshots
Allow us a reasonable opportunity to resolve the issue (typically 7-14 days)
If we cannot resolve the issue, a refund may be provided at our discretion

5.2 Compatibility Issues

Refunds for compatibility issues are handled on a case-by-case basis:

If the Software is incompatible with supported WordPress versions, we will issue a refund
If the issue is caused by third-party plugins, themes, or hosting configurations, refunds are not guaranteed
We recommend testing the Software during the 30-day guarantee period to ensure compatibility

6. Exceptions and Special Circumstances

6.1 Discretionary Refunds

Outside of the 30-day guarantee period, refunds may be provided at our sole discretion for:

Exceptional circumstances beyond your control
Billing errors or duplicate charges
Service outages that significantly impact usability

6.3 Fraudulent Purchases

If we determine a purchase was made fraudulently or in violation of our Terms of Service, we reserve the right to:

Deny refund requests
Terminate the license immediately
Report fraudulent activity to appropriate authorities

7. Non-Refundable Items

The following are NOT eligible for refunds under any circumstances:

Subscription renewals (unless required by law)
Custom development or consulting services
Third-party service fees (Stripe processing fees, etc.)
Licenses purchased more than 30 days ago
Second or subsequent purchases after receiving a previous refund
Licenses for which violations of the EULA or Terms of Service have occurred

8. Effect of Refund

When a refund is processed:

Your license key is immediately deactivated
You lose access to software updates and support
You must uninstall the Software from all WordPress installations
Your account may be closed (at our discretion)
Your content remains on your server (we do not access or delete it)
You may not reactivate the Software with the same license key

9. Refund Abuse

We reserve the right to deny refund requests if we detect abuse of our refund policy, including but not limited to:

Repeated purchase and refund cycles
Using the Software extensively before requesting a refund
Making false claims about technical issues
Requesting refunds after extracting significant value from the Software

Users who abuse the refund policy may be permanently banned from purchasing Artalyx.

10. Chargebacks

10.1 Contact Us First

Before initiating a chargeback with your credit card company or payment provider, please contact us at info@artalyx.app. We are committed to resolving billing disputes fairly and quickly.

10.2 Chargeback Consequences

If you initiate a chargeback:

Your license will be immediately terminated
Your account will be permanently closed
You will be banned from future purchases
We may dispute the chargeback and provide evidence to your payment provider
Chargeback fees may be added to amounts owed

11. Taxes and Fees

Refunds are processed for the full amount you paid, including any applicable taxes. However:

Payment processing fees (charged by Stripe) are non-refundable
Currency conversion fees are non-refundable
Taxes may not be refundable depending on your jurisdiction

12. Geographic Variations

12.1 Consumer Protection Laws

This Refund Policy is subject to applicable consumer protection laws in your jurisdiction. If your local laws provide greater refund rights than stated here, those laws will govern.

12.2 European Union

If you are located in the European Union, you have a 14-day right of withdrawal under the EU Consumer Rights Directive. This is separate from and in addition to our 30-day money-back guarantee.

12.3 Australia

If you are located in Australia, nothing in this policy limits or excludes any guarantees, warranties, representations, or conditions that cannot be excluded under the Australian Consumer Law.

13. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting to our website. We will notify you of material changes by:

Updating the “Last Updated” date at the top of this policy
Sending an email to your registered email address
Posting a notice in your account dashboard

Continued use of Artalyx after changes are posted constitutes acceptance of the updated policy.

14. Questions and Contact

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Artalyx
100 Gordon Court
Leesburg, Georgia 31763
United States

Email: info@artalyx.app
Phone: 520-225-9401

Refund Request Subject Line: “Refund Request”

15. Summary

To summarize our refund policy:

New purchases: 30-day money-back guarantee, no questions asked
Renewals: No refunds (cancel before renewal date)
Technical issues: Contact support first; refunds considered if unresolved
After 30 days: Refunds at our discretion for exceptional circumstances only
How to request: Email info@artalyx.app with “Refund Request” subject line
Processing time: 5-7 business days to review; 7-10 business days to process payment

We strive to be fair and transparent in all refund matters. Our goal is your satisfaction, and we’re here to help if you have any concerns.